COVID-19 Guidelines (updated January 11, 2022):
- All patients are screened prior to booking an appointment and are not given an appointment if they have COVID-19 symptoms.
- No accompanying visitors will be allowed, with exception for patients requiring support or a parent/guardian for minors, and must be screened prior to booking along with successful pre-screening upon arrival.
- If any pre-screening answers/symptoms change within the 24 hours of appointment, notify the clinic immediately.
- The front door will be locked during appointments.
- Patients may arrive at the clinic no earlier than five (5) minutes prior to their scheduled appointment time. Clinic staff will unlock and physically open the front door to maintain a controlled environment.
- New patients will complete intake forms online submitted by the clinic. If internet access is limited, the clinic will provide an alternative option to submit in person.
- Upon clinic entry, patients must use hand sanitizer at front entry and may use designed bench at front door for patients in need of support.
- Face masks for patients must be put on prior to entering clinic.
- Recommended masks are disposable face masks. Masks available for purchase.
- Once in clinic screener is complete, patients and support individuals must wash hands.
- Athletic therapist will be wearing a medical face mask, safety goggles, nitrile gloves and scrubs. Gloves will be changed after each patient and sanitizing. Hands will be washed between glove usage and change of task.
- In-clinic foot hygiene - patients will bring socks or indoor slippers to be worn in clinic for appointments.
- Commonly touched surfaces will be sanitized between patients and after use of area/item.
- Appointments will be a maximum of 60 minutes.
- Treatment provided will be within reasonable physical distancing within the Scope of Practice of the athletic therapist.
- Preferred payment methods: Interac, VISA, Mastercard & American Express are available with contactless payment. Terminal is sanitized after each use. Cash is accepted.