Phase 3 COVID-19 Guidelines:

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• All patients are screened prior to booking an appointment and are not given an appointment if they have COVID-19 symptoms.
• No accompanying visitors will be allowed, with exception for patients requiring support or a parent/guardian for minors, and must be screened prior to booking along with successful pre-screening upon arrival.
• ​If any pre-screening answers/symptoms change within the 24 hours of appointment, notify the clinic immediately.
  
• The front door will be locked during appointments.
  
• Patients may arrive at the clinic no earlier than five (5) minutes prior to their scheduled appointment time.  Clinic staff will unlock and physically open the front door to maintain a controlled environment.
• New patients will complete intake forms online submitted by the clinic.  If internet access is limited, the clinic will provide an alternative option to submit in person.
  
• Upon clinic entry, patients must use hand sanitizer at front entry and may use designed bench at front door for patients in need of support.
• Face masks for patients must be put on prior to entering clinic.
  
• Once in clinic screener is complete, patients and support individuals must wash hands.
  
• Athletic therapist will be wearing a medical face mask, safety goggles, nitrile gloves and scrubs.  Gloves will be changed after each patient and sanitizing.  Hands will be washed between glove usage and change of task.  
  
• Commonly touched surfaces will be sanitized between patients and after use of area/item.​
• ​Appointments will be a maximum of 60 minutes.
  
• ​Treatment provided will be within reasonable physical distancing within the Scope of Practice of the athletic therapist.
  
• ​In-clinic rehabilitation exercises will be temporarily suspended to maintain physical distancing and hygiene; home programs will still be provided.
  
• The following modalities will not be used until further notice: cupping massage, IASTM (RockBlades), KinesioTape/Leukotape-K.
  
• Cash will not be accepted as payment until further notice.  Interac, VISA, Mastercard & American Express are available with contactless payment. Terminal is sanitized after each use.